Privacy policy

Introduction

This Privacy Policy explains how Covert Club collects, uses and protects your personal information when you visit our website or place an order.

Information We Collect

We may collect:

Name
Billing and shipping address
Email address
Phone number
Payment-related information (processed securely through payment providers)
Order history
Customer support communications
Device, browser and website usage information

How We Use Your Information

We use your information to:

Process and fulfil orders
Provide customer support
Send order updates
Prevent fraud
Improve our website and services
Measure advertising performance and improve marketing
Meet legal obligations

Cookies and Similar Technologies

We use cookies and similar technologies to:

Keep the website functioning properly
Remember preferences
Analyse website performance
Improve customer experience
Measure advertising effectiveness

You may manage cookie preferences through your browser settings where available.

Sharing Information

We may share information with trusted service providers that help us:

Process payments
Fulfil orders
Deliver shipments
Provide customer service
Operate our hosted e-commerce platform
Support advertising and measurement activities

We only share information as reasonably necessary to provide our services or comply with legal obligations.

International Transfers

Your information may be processed in countries outside your own where necessary to provide our services. Appropriate safeguards may be used where required by applicable law.

Data Retention

We retain personal information only as long as reasonably necessary for business purposes, legal obligations, dispute resolution and record-keeping.

Security

We use reasonable technical and organisational measures to help protect personal information. However, no internet transmission or storage system can be guaranteed to be completely secure.

Your Privacy Rights

Depending on where you live, you may have rights to request access to, correction of, deletion of, or restriction of the processing of your personal information, or to object to certain processing activities. You may also have the right to data portability or to withdraw consent where applicable.

To exercise your rights, please contact us using the details below.