Refund policy

30-Day Returns

Customers may request a return within 30 days after receiving their order.

Returned items should be:

Unused where appropriate.
In their original condition.
Returned with original packaging where reasonably possible.

Certain items may not be eligible for return where permitted by law, such as personalised or hygiene-sensitive products.

Free Returns

Covert Club covers the cost of return shipping for approved returns.

Instructions for returning products will be provided by customer support.

Refunds

After receiving and inspecting the returned item, refunds are normally processed within 5–10 business days.

The time it takes for the refund to appear in your account may depend on your payment provider.

Exchanges

Where available, exchanges may be offered instead of refunds.

Damaged or Incorrect Orders

If you receive a damaged, defective or incorrect item, please contact us as soon as possible with your order number and photos if available so we can assist you.

Customer Information

Customer Support Times

Monday – Friday: 9:00 AM – 5:00 PM GMT

Average response time: we try to respond Within 24 business hours