Everything you need to know about ordering from Covert Club. Can't find your answer? Reach out to our team below.
Yes — we offer free shipping throughout the United Kingdom on every order, with no minimum spend.
Orders are processed within 1–2 business days (Monday to Friday), then delivered within the UK in 3–5 business days (Monday to Friday) via DHL. You'll receive tracking details as soon as your order is dispatched.
Every order includes shipment tracking. Once your order has been dispatched, we'll email you tracking details so you can follow it every step of the way. Find your tracking link here:
We offer a 30-day return window from the date you receive your order. Items should be unused where appropriate, in their original condition, and returned with original packaging where reasonably possible. Returns are free — we cover the cost of return shipping on approved returns. See our Refund Policy
Simply email our team at info@covert-club.com with your order number, and we'll send you return instructions. Exchanges are offered where available as an alternative to a refund.
Once we've received and inspected your return, refunds are normally processed within 5–10 business days. How quickly it appears in your account after that depends on your bank or payment provider.
We're sorry if that happens. Please email us as soon as possible at info@covert-club.com with your order number and, if possible, a photo — we'll sort it out quickly.
Our pieces are designed with a relaxed fit. If you're between sizes, consider sizing up for a more relaxed silhouette or sizing down for a closer fit. If you're unsure, our team is happy to advise — just email us with the item you're considering.
We offer the following secured payment methods:
- Visa
- Mastercard
- American Express
- Maestro
- Apple Pay
- Google Pay
For more information, see our payments methods page
Email us anytime at info@covert-club.com. Our team is available Monday – Friday: 9:00 AM – 5:00 PM GMT timezone, and we try to respond within 24 business hours.
Contact information
Any questions or just like to talk to us? Please don't hesitate to contact us via:
Store Name: Covert Club
Business Name: JM Ventures
Company Number: 42137530
Registered Business Address: Fazantlaan 30, 2289ER Rijswijk, The Netherlands
UK Fulfilment & Warehouse Location: 27 Hawthorn Mews, London, SE14 6QX, United Kingdom
Phone: +44 746 001 8926
Email: info@covert-club.com
Customer Service Hours:
Monday – Friday: 9:00 AM – 5:00 PM GMT
We aim to respond to all enquiries within 24 hours.